David Gage String Instruments

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Product FAQs and Warranty Info


Warranty Information for
David Gage Products

Warranty Information for 
non-David Gage Products



Contact Info
David Gage String Instruments
36 Walker Street
New York, NY 10013
Telephone: 212.274.1322 
info@davidgage.com
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Payment Information
We accept payment via Visa, Mastercard, American Express, Discover, and PayPal. 
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Dealer Accounts Information
David Gage String Instruments has relationships with dealers around the country and world. If you\'re interested in establishing a dealer account with David Gage String Instruments, please email us. 
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Privacy Notice
We are firmly committed to the privacy and security of your e-commerce. For your full understanding, the following statement details how we gather and utilize information, as well as the security measures we take to assure that your information stays secure and private.

Information Collected
When you shop on our site, we collect personal information from you such as your name, email address, billing address, shipping address, phone number, product selections, credit card or other payment information, and a password. We may also collect, or our third party ad server and content server will collect, the URL you came from; IP address; domain types (e.g. .com or .org); your browser type; the country, state, and area code where your server is located; the pages of our site that were viewed during a visit; and any other information regarding the materials you looked up on our website.

Privacy of Information
Our website is SSL Secured. We do not sell or rent your personal information to others. We use customer information we collect for the sole purpose of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, protecting the card holders from fraudulent purchases, serving advertisements, for statistical purposes, and to administer our systems. We are not currently using any third parties to help us fulfill orders but we reserve the right to do so and therefore to give them access to the information needed to do their job. Our computer system protects personal information using advanced firewall technology. 
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Pricing Disclaimer
All prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information. Despite our best efforts, a small number of the items on our website may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, or error in pricing information received from our suppliers, davidgage.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. If an item\'s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item\'s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. While we make every attempt to verify prices before charging your credit card, davidgage.com reserves the right to refuse or cancel any orders placed on mis-priced items whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, davidgage.com shall immediately issue a credit to your credit card or PayPal account in the amount of the incorrect price.
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Domestic & International Shipping

Order Processing
Always allow 48 hours for order processing before your order ships.  

Domestic Shipping
Always allow 48 hours for order processing before your order ships. Our domestic orders are shipped via UPS. Options available range from standard Ground to Next Day Air Early AM. For example, an order that leaves the shop via 3 Day Select on a Monday will arrive on Thursday (always allow 48 hours for order processing before your order ships). The shipping is calculated based on the UPS quote plus a handling fee. The quote for your order is available as soon as you start the checkout process (assuming you are already registered and logged in). We cannot ship to P.O. box addresses. 

International Shipping
Always allow 48 hours for order processing before your order ships. The only international option available is standard international shipping. The shipping is calculated based on the Mercury shipping quote plus a handling fee. We do not ship internationally via USPS. The quote for your order is available as soon as you start the checkout process (assuming you are already registered and logged in). Customs and duties for international orders are solely the responsibility of the purchaser.
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Oversized Items
Heavy and oversized items (e.g. travel cases, Czech-Ease, all basses and cellos) are subject to additional shipping charges. Upon receipt of the order, we will email you the shipping cost for your approval.
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Insurance
David Gage String Instruments covers the shipping insurance for orders of $500 or less. For orders over $500, the shipping insurance is the responsibility of the customer.
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Product FAQs & Warranty Info

Warranty Information for David Gage Products
David Gage products such as the Realist, Realist Violin, Czech-Ease Road Bass, Gage Case, Metropolitan, and Sloane Tuners all have individual warranties. Please consult the warranty information on RealistAcoustic.com.
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Warranty Information for non-David Gage Products
All third party products products sold by davidgage.com are subject to the warranties and representations of the applicable manufacturers. Accordingly, davidgage.com makes no representation or warranty with respect to the product sold. All trademarks and registered trademarks are the sole property of their respective owners.
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