Items: 0
Below you will find the following pieces of information regarding our store:
| General Info & Store Policies | Shipping & Handling |
Contact
Info |
Domestic
& International Shipping Oversized Items Shipping Insurance |
Product FAQs and Warranty Info |
Returns Policy |
Warranty
Information for |
Returns and Exchanges Returns/Exchanges Shipping |
If the information you are searching for is not in the above list, please do not hesitate to contact us using the contact info listed below.
Below are all the different ways of finding and contacting us.
Mailing Address:
David Gage String Instrument Repair
36 Walker Street
New York, NY 10013-3514
Telephone: (212) 274-1322
Fax: (212) 274-9634
General E-mail Address: davidgage@davidgage.com
[back to top]
davidgage.com accepts payment via Visa, Mastercard, American
Express and Discover credit cards. We aslo accept payment
by check drawn on a U.S. bank. It is also possible to pay
for your order using a bank wire transfer. Please contact
us with all wire transfer and other payment information
questions.
[back to top]
David Gage String Instruments has relationships with dealers
around the country as well as as around the world. If you
are interested in establishing a dealer account with David
Gage String Instruments, please contact us via email or
phone.
[back to top]
davidgage.com is firmly committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details how we gather and utilize information, as well as the security measures we take to assure that your information stays secure and private.
Information Collected
When you shop on our site, we collect personal information
from you such as your name, e-mail address, billing address,
shipping address, telephone number, product selections,
credit card or other payment information and a password.
We may also collect, or our third party ad server and content
server will collect the URL you came from, IP address, domain
types (e.g. .com or .org, etc.), your browser type, the
country, state and telephone area code where your server
is located, the pages of our site that were viewed during
a visit, and any other information regarding the materials
you had looked up on our web site.
Privacy of Information
Our web site is SSL Secured!
We do not sell or rent your personal information to others. We use customer
information we collect for the sole purpose of filling orders,
contacting purchasers to inform them of their order status,
sending promotional information, enhancing the operation
of our site, protecting the card holders from fraudulent
purchases, serving advertisements, for statistical purposes
and to administer our systems. We are not currently using
any third parties to help us fulfill orders but we reserve
the right to do so and therefore to give them access to
the information needed to do their job. Our computer system
protects personal information using advanced firewall technology.
[back to top]
All prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information. Despite our best efforts, a small number of the items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, davidgage.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price,
we will cancel your order and notify you of the price error
and order cancellation. You will, of course, have an opportunity
to purchase the item at the correct price, if you so wish.
While we make every attempt to verify prices before charging
your credit card, davidgage.com reserves the right to refuse
or cancel any orders placed on mis-priced items whether
or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for
the purchase and your order is canceled, davidgage.com shall
immediately issue a credit to your credit card account in
the amount of the incorrect price.
[back to top]
Domestic and International Shipping
Domestic Shipping
For most of our domestic orders we ship via United Parcel
Service. Options available range from standard Ground to
Next Day Air Early AM. The shipping is calculated based
on the UPS quote plus a small handling fee. The exact quote
for your order is available as soon as you start the check-out
process (assuming you are already registered and logged
in).
International Shipping
For most of our international orders we ship via TNT. The
only option available during the order process is standard
shipping (approximately #days -#days depending on location).
If you need faster delivery, please contact us via email
or phone and we will try to accommodate you. The shipping
is calculated based on the TNT quote plus a small handling
fee. The exact quote for your order is available as soon
as you start the check-out process (assuming you are already
registered and logged in).
Customs and duties for international order are solely the responsibility of the purchaser.
Please note that we cannot ship to P.O.
Box addresses.
[back to top]
Heavy and oversized items – i.e. bass and cello cases, Czech-Ease bass, and all basses and cellos – and are subject to additional shipping charges. Upon completion of the order process we will email you the exact cost of shipping the oversized item you ordered and we will ship and charge you for the order once we have your approval of the shipping cost.
Below are some sample shipping prices
for oversized items (The Gage Case):
The Gage Case to Jacksonville Florida: $138 ( 5 day delivery)
The Gage Case to Scotsdale, Arizna: $175 ( 5 day delivery)
The Gage Case to Tehuacana, Texas: $300 ( 5 day delivery)
[back to top]
David Gage String Instruments covers the shipping insurance
for orders $500 or less. For orders over $500, the shipping
insurance is the responsibility of the customer.
[back to top]
Product FAQs and Warranty Info
Warranty
Information for David Gage Products
David Gage String Instruments products such as The Realist
Acoustic Transducer, Sloane tuners, the Gage Case, and the
Czech-Ease all have individual warrantees. The information
sheets listed below includes both general faqs, installation
information and the warranties for each of our products.
[back to top]
Warranty Information
for all non-David Gage Products
All third party products products sold by davidgage.com
are subject to the warranties and representations of the
applicable manufacturers. Accordingly, davidgage.com makes
no representation or warranty with respect to the product
sold.
Note:
All trademarks and registered trademarks are the sole property
of their respective owners.
